Summary
Astra includes a voice agent feature that lets your website visitors talk directly to your AI agent using voice. This makes interactions more natural and engaging. The voice agent uses the same training data as your text-based AI agent and can be customized to match your needs.
Note: Voice agent feature is only available on Astra's Pro and Business plan.
Instructions
Follow these steps to set up and customize the voice agent:
1. Check your plan
The voice agent feature is only available on Astra's Pro and Business plans. Make sure you’re subscribed to one of these plans to use voice agent.
2. Enable your voice agent
Go to Voice agent, click on Settings and enable your Voice Agent feature when building your agent.
3. Customize the agent’s tone
Select the voice model to decide the tone of voice you want your agent to use, such as friendly, professional, or neutral. Click on the arrow shown in the screenshot to check available voice and tone options.
4. Configure language options
Select the languages you want the agent to support.
Choose the accent for your voice agent.
Enable automatic language detection so the agent selects the language based on the caller.
Enable accent adaptation to allow the agent to adjust its accent to match the caller’s accent.
5. Configure agent to handle silence during calls
You can set the voice agent to check if the caller is still on the line after a period of silence. You can also define how long the agent should wait before performing this check.
Additionally, you can set the maximum number of times the voice agent should retry checking when the caller is silent.
6. Set session limits
Define a maximum session time to prevent misuse of the voice agent and ensure smooth performance.
7. Launch the voice agent
Once configured, deploy the voice agent by clicking on Install agent.
The voice agent will use the same training information you already provided for your text AI agent. This ensures consistency across both voice and chat interactions.
Your visitors can now speak directly with your AI agent in real time.
