Summary
Astra includes a voice agent feature that lets your website visitors talk directly to your AI agent using voice. This makes interactions more natural and engaging. The voice agent uses the same training data as your text-based AI agent and can be customized to match your needs.
Note: Voice agent feature is only available on Astra's Pro and Business plan.
Instructions
Follow these steps to set up and customize the voice agent:
1. Check your plan
The voice agent feature is only available on Astra's Pro and Business plans. Make sure you’re subscribed to one of these plans to use voice agent.
2. Enable the voice agent
Turn on the Voice Agent feature in your Astra settings.
3. Customize the agent’s tone
Decide the tone of voice you want your agent to use, such as friendly, professional, or neutral. Click on the arrow shown in the screenshot to check available voice and tone options.
4. Configure language options
Choose specific languages you want the agent to support, or
Enable automatic language detection so the agent replies in the visitor’s spoken language.
5. Configure the voice agent's strategy
Suggest what information should the voice agent collect from your website visitors. Include qualifying questions that the voice agent should ask visitors, such as capturing lead details or understanding intent.
Note: You can even add a custom conversation starter to give your voice agent some personality.
6. Set session limits
Define a maximum session time to prevent misuse of the voice agent and ensure smooth performance.
7. Launch the voice agent
Once configured, the voice agent will use the same training information you already provided for your text AI agent. This ensures consistency across both voice and chat interactions.
Your visitors can now speak directly with your AI agent in real time.