Summary
This guide walks you through the steps to create a new agent in Astra using templates, configure it for voice, and then deploy it on Wati for WhatsApp Calling. It’s designed to help you set up your agent quickly, even if you’re new to Astra or voice deployments.
Instructions
Getting started
After signing in to your Astra account, open the Agents section from the main menu.
You’ll find two categories:
My agents: Create and manage your own agents.
Templates: Browse ready-made templates you can use as a starting point.
Create a new agent using Astra Vibe
Follow these steps to set up a new agent.
Step 1: Click + New agent
Go to Agents and, under My agents, select + New agent to start creating your agent.
Step 2: Choose a template (available for voice)
Pick a template that matches your use case. When you open a template, you’ll see:
A short description of the agent
Agent instructions
Available actions
Whether it supports text, voice, or both
Step 3: Click Use this template
After reviewing the template details, select Use this template to continue.
Step 4: Choose your deployment channel
Select where you want to deploy the agent. You can configure agents for:
WhatsApp
Web widget
RCS (coming soon)
Select WhatsApp to proceed.
Step 5: Configure your voice AI agent
Follow the on-screen prompts to finish setting up the voice configuration for your agent.
Step 6: Configure the voice model, language support and more
Once enabled, you can customize how the agent sounds, how long calls last, and how it behaves when the caller is silent.
Voice model selection
Choose how your agent sounds during calls.
Select a voice personality that matches your brand or use case.
The chosen voice model defines the tone and style of the agent’s speech.
Language support
Configure the languages and accents your agent can use.
Primary language and accent
This is the default language and accent your agent will speak during calls.
Language: Select the main language for the agent.
Accent: Choose the accent that best fits your audience.
Enable language switching
Allows the agent to switch languages during a call when supported.
Useful if your callers may speak more than one language.
Enable accent adaptation
Allows the agent to adapt its accent based on the caller.
Helps create a more natural and comfortable conversation.
Maximum session time (seconds)
Control how long a call can last before it ends automatically.
Set the maximum call duration in seconds.
Recommended value: 300 seconds (5 minutes).
Calls will end automatically once this limit is reached.
Handle silence during calls
Define how the agent should respond when the caller stops speaking.
Inactivity check
Enable this to let the agent ask if the caller is still on the line.
Helps prevent calls from staying open unnecessarily.
Wait time before checking
Set how long the agent waits after silence before asking the caller.
Choose a time that feels natural and not rushed.
Maximum retries
Define how many times the agent should check for a response.
After the maximum retries, the call can end automatically.
What your agent says
Customize the message the agent uses when checking for inactivity.
Keep the message short, polite, and clear.
Once these settings are saved, your voice agent in Wati will be ready to handle calls using the configuration you defined.
Deploying an Astra voice agent on Wati for WhatsApp Calling
Follow these steps to connect your Astra Voice agent:
Step 1: Connect Astra & Wati
In Astra, go to Install agent and, on Connect via Wati button and complete the connection.
Once the connection is successful, you will see an option to select the number.
Step 2: Open calling settings in Wati
Sign in to your Wati account and go to Settings > Team Inbox settings.
Step 3: Select Call
Click the Call section to open your calling configuration.
Step 4: Paste the access token
Paste the access token from Astra into the Call settings in Wati to complete the connection.
Your Astra Voice agent is now ready to handle WhatsApp calls through Wati.