Summary
The AI Voice Agent now includes new capabilities designed to make automated voice interactions more natural and engaging. These updates introduce voice cloning, natural and more expressive responses, and guided conversations, helping businesses deliver voice interactions that sound more human and conversational.
These features allow teams to automate voice interactions while maintaining a consistent and natural communication style.
Availability
The Astra Voice Agent is available on different plans with varying capabilities.
The Pro plan supports a voice agent with single language and includes basic voice agent features.
The Business plan includes advanced voice capabilities, such as dynamic language switching, support for regional languages, and accent variations.
Instructions
Introducing new AI voice agent's features in Astra
Voice cloning
You can create a personalized AI voice by recording a short voice sample. The system generates a digital voice that reflects the tone and speaking style of the original recording.
This allows businesses to use a consistent voice across automated calls while maintaining a familiar communication style for customers.
Natural and expressive responses
The AI Voice Agent can deliver responses using more natural speech patterns, including realistic pauses and variations in tone.
The system also adjusts its delivery based on the context of the conversation, helping responses sound more appropriate and conversational.
Guided conversations
The AI Voice Agent can guide conversations by asking follow-up questions and collecting information during a call.
This allows the system to move conversations forward instead of only responding to questions, making it easier to qualify leads, gather information, and assist customers during voice interactions.
How to enable a cloned voice for your AI agent
Follow the steps below to add and enable a cloned voice for your Astra voice agent. You can either choose a voice from the voice library or create your own custom voice.
Open the voice settings
After creating your AI agent, go to Voice agent (available under Build My Agent).
Click the Settings (gear icon).
Under Voice Model Selection, click Open library.
This will open the voice library where you can view and manage all available voice models.
Choose a voice from the library
In the voice library, you can browse and test different voice models.
Use the available filters to find voices based on your preferences.
Hover over a voice and click the Play button to listen to a sample.
Once you find a suitable voice, click Use to enable it for your AI agent.
You can also:
Click the Star icon to add a voice to Favorites.
Access your custom voices under My voices.
View starred voices under Favorites.
Create a custom cloned voice
If you want your AI agent to speak using a custom voice, you can create one by providing a voice recording.
In the Voice Library, click Create custom voice.
Choose one of the following options:
Upload a sample audio file
Record your voice live
Astra will use this recording to generate a cloned voice that your AI agent can use during conversations.
Record your voice
To record a voice sample:
Click Record.
Select the language you want to use.
Click on the Start Record button to start the recording and read the sample script shown on the screen while recording.
This recording will be used to create the cloned voice for your AI agent.
Upload a voice recording
If you already have a recording:
Click Upload audio file, or
Drag and drop the file into the upload area.
Supported audio formats
You can upload recordings in the following formats:
MP3WAVM4A
Maximum file size: 50 MB
Generate the cloned voice
After uploading or recording the voice sample, click Generate.
The system will process the recording and create a cloned voice.
Once the voice is generated:
Click Play to test how the voice sounds.
If the result is satisfactory, click Add voice.
Save and enable the voice
After adding the voice, fill in the required details:
Voice name
Language
Accent
Gender
Description
Once saved, the new voice will appear under My voices.
To use this voice for your AI agent:
Go to My voices.
Find the voice you created.
Click Use to enable it for your AI agent.