Summary
This guide explains how to configure the Send interactive message action in Astra. This action allows your agent to send WhatsApp interactive messages - such as buttons or lists - with fully predefined content. It helps you create structured, easy-to-use responses that guide customers to take specific actions.
Instructions
Follow these steps to set up and configure Send interactive messages Wati action in Astra:
Set up the action
Log into your Astra account.
Go to Action Library.
Select Send interactive message Wati action.
Open the Configuration step.
Configure action settings
1. Action intent page
What to do:
Enter a clear action name and intent.
Click Edit action intent to update it anytime.
How it works:
A specific intent ensures the agent triggers this action at the right moment in the conversation.
2. Wati account
What to do:
Select the Wati account you want to use.
How it works:
All interactive messages will be sent using this selected account.
Before proceeding, make sure your Wati and Astra accounts are connected.
3. Trigger mode
What to do:
Choose how and when the message should be sent and whether the conversation should close automatically.
Options:
Close Wati conversation after X minutes:
Configure:
When the message should be sent (after X minutes)
When the conversation should be closed (after sending the message)
Use this when you want to send a message and automatically close the session.
Agent decides:
The agent sends the message during the conversation.
The conversation remains open.
How it works:
This setting controls both message timing and whether the session stays active.
4. Interactive layout
What to do:
Select the interactive type:
Buttons
List
Configure the message structure:
Header
Body
Footer (optional)
Buttons or list options
How it works:
When the action runs:
The system builds the interactive message using your configuration.
The message is sent as a WhatsApp interactive message.
Customers can respond by selecting buttons or list items.
Preview:
Use the preview panel to review how the message will appear before saving.
When to use this action
Use this action when you want to:
Guide customers with clear response options
Reduce free-text replies and improve response accuracy
Create structured workflows (e.g., support menus, lead qualification)
Improve engagement with interactive elements
This makes conversations faster, more intuitive, and easier for customers to navigate.