Summary
This article explains how Astra admins can access or update billing details. Follow the step-by-step instructions below to manage your Astra subscription and keep your billing information up to date.
Instructions
Who can access the billing portal?
Only admins can access the Billing Portal. If you are an admin but do not see the Billing option in your account, contact our support team for assistance.
How to access your billing details
Follow these steps to view or manage your billing details:
1. Log in to your Astra account
Make sure you have an admin access.
If you do not have the required permissions, you will not see the billing options.
2. Go to account details.
Go to Account and select Billing.
3. Open billing details
You will see payment details available under Payment Information.
Click on View invoices and payment information.
You will now see your subscription and billing information.
How to update or add a payment method
If you need to change your billing details:
Go to Settings -> Billing -> Payment Information.
Click on View invoices and payment information.
Update the required information.
Save your changes.
Note: To update your payment method, click the current payment method and select Edit payment method to enter the new details.
To add a new payment method, click Add New.
Note: Make sure your billing information is accurate to avoid payment issues.
Need help?
If you are unable to access the billing details or are facing any issues, contact our support team. We'll help you resolved these as soon as possible!
You can contact support using the help widget in your Astra dashboard or the help widget available in the Astra Help Center.
